Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy can eliminate that risk. It is essential to approach gambling as a form of entertainment, not as a source of income.

Seven casino encourages all players to keep full control over their betting behaviour at all times. The following principles can help you gamble safely and protect your overall wellbeing:

• Set a budget before you play and stick to it, regardless of outcomes;
• Only ever gamble with money you can afford to lose;
• Treat gambling as a leisure activity, not a financial plan;
• Take regular breaks and avoid long, uninterrupted sessions;
• Use the responsible gaming tools available in your account settings to manage your limits;
• Never chase losses by increasing your stakes to recover money;
• Keep track of the time and money you spend on gambling;
• Avoid gambling when you are under emotional stress, fatigued, or consuming alcohol;
• Talk openly with someone you trust if gambling begins to feel like a problem;
• Remember that gambling decisions are your responsibility and should remain within your control.

Gambling addiction is a serious condition that can affect anyone, regardless of experience or background. Early recognition is an important step towards getting the right support.

The following indicators may suggest that gambling has become a problem:

• Spending more time or money on gambling than originally intended;
• Feeling unable to stop or reduce gambling despite wanting to;
• Neglecting work, family, or personal responsibilities due to gambling;
• Borrowing money or selling possessions to fund gambling activity;
• Lying to friends or family members about gambling habits;
• Feeling restless, irritable, or anxious when not gambling;
• Using gambling as a way to escape stress, anxiety, or low mood;
• Continuing to gamble after significant financial losses in an attempt to recover them;
• Losing interest in hobbies or social activities that were previously enjoyable;
• Experiencing negative effects on mental health, relationships, or financial stability as a result of gambling.

Addressing gambling addiction is possible, and there are concrete steps you can take today. Seven casino supports players in taking control by providing access to the following practical measures:

• Use the self-exclusion tool in your account to take a break from gambling for a defined period;
• Set deposit limits, loss limits, and session time limits directly through your account settings;
• Use the reality check feature to receive regular reminders of how long you have been playing;
• Request a cooling-off period if you feel you need temporary distance from the platform;
• Reach out to a professional counsellor or therapist who specialises in gambling addiction;
• Contact a dedicated helpline such as GamCare or the National Gambling Helpline for confidential advice;
• Speak honestly with a trusted friend or family member about your gambling behaviour;
• Install third-party blocking software such as Gamban or GamStop to restrict access to gambling sites;
• Register with the National Self-Exclusion Scheme, GAMSTOP, to block access across all licensed UK operators;
• Focus on alternative activities and routines to replace the time previously spent gambling.

A range of trusted organisations in the United Kingdom offer free, confidential support for anyone affected by gambling addiction. Help is available to both players and their families.

• GamCare – The leading national provider of free information, support, and counselling for problem gambling in the UK. Available at www.gamcare.org.uk;
• National Gambling Helpline – Operated by GamCare, available 24 hours a day, 7 days a week on 0808 8020 133;
• Gamblers Anonymous UK – A peer support community for individuals with gambling problems. Available at www.gamblersanonymous.org.uk;
• GAMSTOP – The UK’s free national self-exclusion scheme, allowing players to restrict their access to all licensed online gambling operators. Available at www.gamstop.co.uk;
• BeGambleAware – A charity providing information, advice, and referral services for gambling-related harm. Available at www.begambleaware.org;
• Gambling Therapy – An international service offering online support specifically for gambling addiction. Available at www.gamblingtherapy.org;
• Gamban – A software tool that blocks access to gambling websites and apps across devices. Available at www.gamban.com.

Players who are concerned about their gambling behaviour are encouraged to contact the Seven casino customer support team at any time. The support team is available to assist with account restrictions, self-exclusion requests, and responsible gaming queries.

The following contact options are available to players in the United Kingdom:

• Live Chat – Available directly on the Seven casino website for immediate assistance;
• Email Support – Players can send a detailed message to the support team via the official contact email listed on the website;
• Help Centre – A dedicated section of the website containing answers to frequently asked questions about responsible gaming tools and account controls.